Terms of service

Terms of Service

Nestia ("we," "us," "our," or "the Store") Operated by Dyven LLC Last Updated: [Insert Date]

1. Introduction

Welcome to Nestia (nestia.store). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our site, placing an order, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use this site.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make purchases on this site. By using our services, you represent that you meet this requirement.

3. Products and Descriptions

We attempt to be as accurate as possible in describing our products, including images, pricing, and specifications. However:

  • We do not warrant that product descriptions, images, colors, or other content are error-free, complete, reliable, current, or accurate.
  • Product images are representative; actual items may vary slightly due to manufacturing, packaging updates, or display/screen settings.
  • We reserve the right to limit quantities, discontinue products, or correct pricing/description errors at any time without prior notice.

4. Orders and Payment

  • By placing an order, you are making an offer to purchase the product(s) in your cart. We reserve the right to accept or decline any order for any reason, including suspected fraud, pricing errors, or unavailability of stock.
  • Prices are listed in [insert currency] and are subject to change without notice.
  • Payment must be received in full before an order is processed and shipped.
  • You are responsible for providing accurate billing and shipping information. We are not liable for delayed or misdirected orders resulting from incorrect information provided by the customer.

5. Shipping and Fulfillment

Nestia uses third-party suppliers and fulfillment partners (including international dropshipping suppliers) to manufacture, warehouse, and ship products directly to customers. As a result:

  • Shipping times are estimates only and may vary due to supplier processing times, customs clearance, carrier delays, or other factors outside our control.
  • Orders may ship from international locations. Customers are responsible for any customs duties, import taxes, or fees imposed by their country's customs authority, unless otherwise stated at checkout.
  • Tracking information will be provided when available. Some orders may arrive in multiple shipments if items are fulfilled separately.
  • We are not liable for delays caused by customs, weather, carrier disruptions, or other events beyond our reasonable control.

6. Returns, Refunds, and Cancellations

  • Order Cancellations: Orders may be canceled for a full refund only if fulfillment/production has not yet begun. Once an order has entered production or shipped, it cannot be canceled.
  • Returns: We accept returns within [insert number, e.g., 14 or 30] days of delivery for unused items in original condition, unless the item is marked as final sale, custom-made, or personalized.
  • Damaged or Defective Items: If your item arrives damaged, defective, or incorrect, contact us within [insert number] days of delivery with photos of the issue. We will arrange a replacement, reshipment, or refund at our discretion.
  • Refund Processing: Approved refunds will be issued to the original payment method within [insert number, e.g., 5–10] business days of approval.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective/damaged product.

7. Intellectual Property

All content on this site — including logos, graphics, text, product designs, photography, and the Nestia name and branding — is the property of Dyven LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.

8. User Conduct

You agree not to:

  • Use the site for any unlawful purpose or in violation of these Terms.
  • Attempt to interfere with the security or proper functioning of the site.
  • Submit false or misleading information when placing an order.
  • Use automated systems (bots, scrapers) to access the site without our permission.

9. Third-Party Links and Services

Our site may contain links to third-party websites or services (e.g., payment processors, social media) that are not owned or controlled by Nestia. We are not responsible for the content, policies, or practices of any third-party sites.

10. Limitation of Liability

To the fullest extent permitted by law, Nestia and Dyven LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the site or products purchased, even if advised of the possibility of such damages.

Our total liability for any claim arising from your use of the site or purchase of products shall not exceed the amount you paid for the product(s) giving rise to the claim.

11. Disclaimer of Warranties

The site and all products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such disclaimers are not permitted by applicable law.

12. Indemnification

You agree to indemnify and hold harmless Dyven LLC, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or your use of the site.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Armenia, without regard to conflict of law principles, unless otherwise required by mandatory consumer protection laws applicable in your country of residence.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the site shall first be addressed through good-faith negotiation between the parties. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of [insert jurisdiction, e.g., Yerevan, Armenia], except where applicable law provides otherwise.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

16. Contact Information

Questions about these Terms should be directed to:

Nestia (operated by Dyven LLC) Email: [insert contact email] Website: nestia.store Address: [insert business address, if applicable]

Note: This document is a general template and does not constitute legal advice. Because Nestia ships internationally and operates as a dropshipping business, consumer protection requirements can vary significantly by country (e.g., EU/UK distance selling and withdrawal rights, US state-level regulations). We recommend having this document reviewed by a lawyer familiar with e-commerce and cross-border sales law before publishing it live.